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Meta Platforms

Connect Facebook Messenger, Instagram DM, and WhatsApp so your AI agent can talk to customers wherever they message you.

What you can do

Auto-reply to product questions across Messenger, Instagram, and WhatsApp using your synced Shopify catalog.
Send rich product cards (images, titles, prices) on Messenger and Instagram. WhatsApp shows interactive product cards with image headers.
Walk customers through ordering — name, address, COD checkout — all inside the chat thread.
Receive incoming messages in your unified Conversations inbox so you can monitor or take over.

Channels

Per-workspace, per-chatbot routing

Every connected channel is bound to a specific workspace and chatbot. That means a single Commify account can run different AI personalities on different channels — e.g. one chatbot for Messenger (English-friendly, casual) and a different one for WhatsApp (transactional, multi-language).

Disconnecting

From each integration screen you can Disconnect a Page, Instagram account, or WhatsApp number. Disconnecting:

Unsubscribes our app from Meta's webhooks
Revokes the token from Commify's side
Stops all incoming messages from being forwarded to the bot

Heads up: Meta requires apps to pass App Review for advanced messaging permissions in production. Commify handles App Review for you — your Meta business just needs to be verified. See Troubleshooting if a connection fails.