A workspace is one Shopify store and its connected channels. Multi-store accounts use one workspace per store.
A workspace ties together:
If you run multiple stores, create one workspace per store — they stay fully isolated (orders, conversations, products, billing).
Use the workspace selector at the top of the sidebar to jump between workspaces. The dashboard re-scopes everything to the selected workspace — orders, products, conversations, and metrics all reflect only that store.
Open Settings from the sidebar to configure:
Webhooks keep your catalog up to date automatically, but you can trigger a full re-sync from Settings → Sync now. This re-fetches every product, image, and variant from Shopify. Useful when:
Sometimes you need a fresh OAuth token — for example after Protected Customer Data approval, or after rotating credentials. From Settings → Disconnect Shopify:
Reconnecting does not wipe your synced data — products and orders persist. Only the token rotates.
Deleting a workspace is destructive and protected by a type-to-confirm modal. See the dedicated page: Deleting a workspace.
Each workspace has its own subscription and credit balance. Upgrading or buying a credit pack on one workspace does not affect another. See the Billing page (sidebar) for plan details, usage, and credit purchase.